APPLIES TO

  • DATASTOR Shield™ Scalable Protection Server

  • DATASTOR Shield™ Enterprise Protection Server

  • DATASTOR Shield™ Professional Single Server

    • Build 8.0.608.1


SYMPTOMS

The software is installed on Windows Server 2003 or Windows XP. User is unable to explore a point in time in the point-in-time explorer with Apache Installed.


CAUSE

ViewStor Explorer is not functional when Apache is installed because Apache is listening on port 80 and the Viewstor service needs to listen on Port 80 to display the files in the store. This is only the case on Windows Server 2003 or XP. The Viewstor service uses port 8500 on other operating systems.


RESOLUTION

Move Apache’s listening port to something else other than port 80.


Open C:\Program Files\Apache Software Foundation\Apache2.2\conf\httpd.conf file in a text editor such as NotePad.


Find line: Listen 80


Change it to another port. : Listen 8080


Save and restart Apache.