APPLIES TO
DATASTOR Shield™ Scalable Protection Server
DATASTOR Shield™ Enterprise Protection Server
Build 8.0.608.1
BEHAVIOR
User clicks on the explore button to explore a restore point. A dialog box appears prompting for a user name and password. Entered credentials are not accepted, the dialog box repeatedly prompts for credentials regardless of the credentials entered. A reboot of the system does not resolve the issue.
CAUSE
More than one cause may lead to the behavior above. A WMI database corruption may have occurred for the ArchiveIQ namespace in WMI.
RESOLUTION
Re-register the DATASTOR ArchiveIQ namespace in WMI using MOFCOMP. MOFCOMP parses a file containing MOF statements and adds the classes and class instances defined in the file to the WMI repository.At a command prompt with administrative privileges, type:
cd C:\Windows\System32\wbem\Framework\root\ArchiveIQ
mofcomp ArchiveIQManager_SN__Version_4.0.433.2.mof
mofcomp ArchiveIQViewStor_SN__Version_4.0.433.2.mof
Note: Use the .mof file with the correct version of the installed DATASTOR software in the filename. You can find the full build number of the software in the user interface by clicking About Enterprise Protection Server in the actions pane. In the Pro software, click the Help button in the left pane, then click About ... in the right hand pane.